Refunds & cancellations
How deposits, cancellations, and refunds work for our advisory engagements.
These terms apply to paid consultations such as retail expansion planning, branch performance review, and catchment assessment. This site does not sell physical goods or software subscriptions.
Deposit and commencement
Engagements typically require a commencement deposit to reserve field dates and consultant time. The deposit amount and balance schedule appear in your engagement letter.
Eligibility for refund
- Full refund of deposit if we cancel the engagement before fieldwork begins, or if we cannot staff the agreed dates and no suitable alternative is offered.
- Partial refund if you cancel after work has started, calculated against time already spent on preparation, travel booked, and visits completed.
- No refund for completed deliverables once the written pack has been issued and the findings call held, except where required by law or where we agree a quality remedy in writing.
Timeframes
Cancellation notices should be sent to hello@logickernel-core.digital. Requests for refund assessment are acknowledged within five working days. Approved refunds are processed within fourteen working days of approval.
Rescheduling
You may request to move field dates once without charge if at least ten working days’ notice is given and alternative dates are available. Later changes may incur a rescheduling fee to cover travel rebooking and diary disruption.
Non-refundable items
- Third-party costs already committed with your approval (for example specialist reports)
- Travel and accommodation booked for confirmed visit days after the free reschedule window
- Time spent on workshops or visits that proceeded as scheduled
Work already started
Once we have begun document review or site visits, fees reflect work performed even if you later decide not to proceed with an opening or renewal. You still receive the work completed to date.
No-shows
If a scheduled workshop or accompanied visit cannot proceed because client attendees do not arrive without timely notice, that session may be charged and a replacement session re-quoted.
Method
Refunds are returned to the original payment method where possible. Bank transfer details may be requested if the original method is unavailable.
Contact for refund requests
Email hello@logickernel-core.digital with your engagement reference, or call 070 0171 8556. Write to 60 Whitby Road, Denwick, NE66 5QP, United Kingdom if you prefer post.